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Frequently Asked Questions

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General

thig.ai is an AI-powered platform for creating Product Requirements Documents (PRDs). You describe your product idea through a guided AI conversation, and the platform generates a professional PRD that you can edit, collaborate on, and export. See the Introduction for a full overview.
When you start a new project, you select a template and begin chatting with an AI assistant. The AI asks targeted questions about your product — goals, users, features, constraints — and uses your answers to generate a structured PRD. You can steer the conversation naturally, skip questions, or provide additional context at any time. Learn more in AI Chat.
thig.ai supports three AI providers: OpenAI (GPT), Anthropic (Claude), and Google Gemini. You can switch providers at any time or bring your own API keys to use your personal accounts. All providers are unified behind a single interface so the experience is consistent regardless of which one you choose.
Yes. All data is stored in a secure PostgreSQL database with row-level security. API keys are encrypted at rest using AES-256-GCM. Passwords are hashed with bcryptjs, and accounts lock after 5 failed login attempts. Rate limiting protects against brute-force attacks. See Authentication for more details.

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Accounts & Billing

thig.ai offers four tiers: Free, Pro, Business, and Enterprise. Each plan increases limits on team members, projects, AI tokens, templates, and exports. Pro and above unlock scheduled exports and additional integrations. Visit the Billing page for a feature comparison.
Yes. Under Settings > My AI Keys, you can add your own OpenAI, Anthropic, or Google Gemini API keys. When a BYOK key is configured, your requests use your personal account and do not count against your plan’s AI token limit. Keys are encrypted with AES-256-GCM. See Settings for setup instructions.
Go to Billing in your admin dashboard and click Manage Billing. This opens the Dodo Payments portal where you can cancel your subscription. Your plan remains active until the end of the current billing period. You will not be charged again after cancellation.

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Projects & PRDs

Click New Project from your dashboard or the Projects page. Choose a template (or start blank), give it a name, and begin your AI conversation. The AI guides you through requirements gathering, and you can generate a PRD at any point. See the Quickstart for a step-by-step walkthrough.
Absolutely. thig.ai provides curated templates for SaaS, Mobile, eCommerce, FinTech, Healthcare, and more through the template marketplace. You can also create custom templates for your organization with tailored sections, sample questions, and AI system prompts. Learn more in Templates.
Once a PRD is generated, it opens in a rich text editor with full markdown support, tables, images, and formatting. You can edit any section directly, use AI writing assistance to refine paragraphs, and track changes through version history. See PRD Editor for details.
When generating a PRD, you can choose from five styles: Comprehensive (detailed, all sections), Technical (engineering-focused with specs and architecture), Business (stakeholder-oriented with market analysis), Lean (minimal viable scope), and Agile (user stories and sprint-ready). Each style adjusts the structure and depth of the output.

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Collaboration

Open your project and click Share. You can generate a shareable link that external recipients can view without logging in. Options include password protection, expiration dates, view count limits, and download permissions. See Collaboration for all sharing options.
thig.ai supports real-time presence — you can see who is currently viewing a document and where they are in it. Threaded comments allow asynchronous discussion on specific sections. If someone else saves changes, you receive a notification with an option to reload.
Organization admins can invite new members from the Team page. Enter the invitee’s email and assign a role (Admin, Member, or Viewer). They receive an email with a link to join your organization. If they do not have an account, they can create one during the acceptance flow. See Team Management for details.

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Exports

thig.ai supports five export formats: PDF (styled with tables and your org logo), HTML (self-contained, opens in any browser), DOCX (Microsoft Word compatible), Notion (creates a Notion page via OAuth), and Google Docs (creates a Google Doc in your Drive). See Exports for format details and setup.
Yes, on Pro plans and above. Go to Settings > Scheduled Exports to configure recurring exports. You can schedule weekly digests, trigger on status changes, set custom cron expressions, or schedule one-time exports. Delivery methods include email and webhooks. See Exports for configuration options.

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API & Integrations

Yes. thig.ai provides a RESTful API for managing projects, chat conversations, templates, exports, and organization settings. Authenticate with session cookies or API keys created from your admin dashboard. See the API Reference for full endpoint documentation.
Go to Settings > Integrations and click Connect next to Notion or Google Docs. You will be redirected to authorize thig.ai with your account. Once connected, you can export PRDs directly to those platforms. Google Docs uses your existing Google sign-in credentials if you registered with Google OAuth.
Webhooks let you receive real-time notifications when events happen in your organization — such as a project status change, PRD generation, or export completion. Configure webhook endpoints in Settings > Webhooks and select which events to subscribe to. See Webhooks for payload formats and event types.